Effective Date: September 30, 2024

At Coastal Skies Maintenance, we prioritize the privacy and security of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at coastalskiesmx.com, use our services, and make purchases through our online shopping cart. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect various types of personal information from you, including but not limited to:

• Personal Identifiable Information (PII): This includes your name, email address, phone number, billing address, and shipping address when you create an account or make a purchase.
• Payment Information: We collect payment details, such as credit card numbers or payment service account information, when you complete a purchase.
• Browsing Data: We automatically collect certain information when you visit our website, including your IP address, browser type, device type, and cookies. This helps us enhance your experience and monitor site usage.
• Customer Support Information: Any information you provide when contacting customer support for questions or issues regarding our services or products.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Orders: To fulfill your orders, process payments, and deliver the products or services you’ve requested.
• Customer Service: To provide support, answer inquiries, and resolve any issues you may have.
• Improving User Experience: To enhance our website, products, and services based on user behavior and feedback.
• Marketing: With your consent, we may use your contact information to send you updates, promotional materials, or newsletters. You can opt out at any time.
• Legal Compliance: We may use your information to comply with legal obligations, protect our rights, or respond to legal processes.

3. Shopping Cart Policies

Our shopping cart is designed to provide a seamless purchasing experience. By using the shopping cart feature on coastalskiesmx.com, you agree to the following policies:

• Session Tracking: Items placed in your cart will remain there for the duration of your session. If you log out or your session expires, the cart may reset.
• Cart Abandonment: If you leave items in your cart without completing the purchase, we may send you reminder emails, unless you opt out.
• Payment Security: We use industry-standard encryption to protect your payment information during the checkout process. All payment transactions are conducted through secure payment gateways, and we do not store credit card details.
• Refunds and Returns: Please refer to our Refund and Return Policy for details on how refunds and returns are handled for purchases made through our online shopping cart.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who help us with payment processing, shipping, and website hosting.
• Legal Obligations: If required by law, we may disclose your personal information to comply with a legal obligation or protect the safety and rights of our users.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Cookies help us remember your preferences, keep items in your shopping cart, and provide personalized content.

You can control cookie settings in your browser, but disabling cookies may impact certain functionalities of our website, including the shopping cart.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your personal information.
• Request the deletion of your personal information, subject to legal obligations.
• Opt out of receiving marketing communications from us.

To exercise these rights, please contact us at contact@coastalskiesmx.com.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Coastal Skies Maintenance
Email: service@coastalskiesmx.com
Phone: 291-993-1150